Helpdesk
How to Reach Us
Use a clear & descriptive subject line
Mention project name, feature & error type as well
Format: < Project Name > | < Category > - < Short Description >
For Example:
Website XYZ | Performance Issue - Page loading very slowly.
ChatbotX | Message Flow Issue - Bot not responding after user input
Website ABC | Form Error - Contact form submissions not being received
Format: < Project Name > | < Category > - < Short Description >
For Example:
Website XYZ | Performance Issue - Page loading very slowly.
ChatbotX | Message Flow Issue - Bot not responding after user input
Website ABC | Form Error - Contact form submissions not being received
Describe the issue
- What were you doing when the issue occurred?
- What result did you expect?
- What error message or unexpected behaviour did you see?
Attach supporting materials
Include screenshots, logs or short screen recordings
Send mail, Ticket Created, Account Manager Assigned
Once you email us, a ticket is created and account manager follows up.
Important Notes
Keep Conversations Together
Do not start a new email conversation for the same issue. Please reply to the exising message so all context stays together.
One Issue per Email
For each new bug or issue, raise a separate ticket by writing a new email. Please do not mention multiple issues in the same email.
We Value Every Email
Every email is reviewed and responded to. No email is ever ignored.
HAVE A QUESTION?
The website is not working properly. What should I try first?
Start by opening the website in incognito or private browsing mode.
If it works fine there, clear your browser cache and cookies in your normal window and try again.
The mobile app is crashing or not working properly.
Make sure your app is updated to the latest version from the Play Store or App Store. If the problem continues, send a screenshot or screen recording of the error, so we can investigate.
What if I’m facing a recurring issue that was already fixed before?
Reply to the same email thread used previously for that issue.
This keeps the conversation and investigation history in one place so our team can review it efficiently.
I can’t attach large files or videos to my email. What should I do?
If attachments exceed the email limit, you can upload them to Google Drive, Dropbox or WeTransfer and share the link in your email.
Make sure the sharing settings allow our team to view or download the files.
Can I call the support team directly?
All issues should first be reported by email so we can document and track them properly.
If a call is required, your account manager will arrange it based on the situation.
Our Commitment
We understand that timely support is critical to your business.
Our team monitors all client communications diligently, ensuring that every query is reviewed and addressed as soon as possible.
We continuously work to improve our response and resolution times so you can stay focused on what matters most: growing your business while we handle the technical details.
Thank you for choosing Botpro Solutions,
Always here to help you succeed.
